Team Leader French or Flemish Speaker (Insurance sector) - Kraków

For our Client - international BPO Centre, we are looking for people who are ready to take a position as a Team Leader French or Flemish Speaker (Insurance sector)

Job purpose:
Supporting the Project Manger during the implementation phase
Preparing DTP & PM for the processes
Leading the delivery team (10-12)
Providing quality assurance for French speaking processes
Coordinating the daily/ weekly and monthly reporting to FP
Cooperation with the Quality Auditor with regards to process quality and improvements
Cooperation with Command Center
Involvement in process improvements

Requirements:
Min. 2 years of experience in Insurance activity and Protection Products, managing Claims
and Complex Contracts / Finance background
Min. 1 year of experience in managing people (min. 10-12 people)
Fluent French or Flemish
Very good English
Strong Customer Service experience
Very good working knowledge of MS Office tools and Excel is a must
Able to organize work in compliance with the operational procedures and Quality System
Ability to organize information and build action plans to meet Customers (Partners and Clients) needs
Ability to balance Client situation with company profitability
Experience in mapping and writing procedures

Benefits:
Professional development in a dynamic, growing business
Competitive salary with attractive benefit package
Participation in prestigious international projects
Excellent working atmosphere

Send us your CV today, so that we could contact with you promptly!
If you are interested in this job position, please send us your resume in English with reference number (6-26-18648/KM) in the subject of mail on the following address: krakow@grafton.pl